Unit Operations Coordinator - Pre-Op/PACU, Minneapolis, Minnesota

Created 01/13/2021
Employer Children's Minnesota
Reference 11386135
Job Type Full Time
Country United States
State Minnesota
City Minneapolis
Zip 55402
Salary Competitive
About Children's Minnesota

Children's Minnesota is the seventh largest pediatric health system in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children's serves kids throughout the Upper Midwest at two free-standing hospitals, 12 primary and specialty care clinics and six rehabilitation sites. Additionally, Children's is Minnesota's only Level I pediatric trauma center inside a hospital dedicated solely to children. In 2018 Children's Minnesota was verified as a Level I Children's Surgery Center by the American College of Surgeons. Children's maintains its longstanding commitment to the community to improve children's health by providing high-quality, family-centered pediatric services and advancing those efforts through research and education. This work is made possible in large part by generous philanthropic and volunteer support from individuals and organizations throughout the state and region. An award-winning health system, Children's received Magnet® recognition from The American Nurses Credentialing Center (ANCC) in 2018 and is regularly ranked by U.S. News & World Report as a top children's hospital. Please visit childrensMN.org .

Department Overview

Our preoperative and post-anesthesia care unit (PACU) is part of the surgery program at Children's Minnesota Minneapolis Hospital. Children's surgery centers are the first and only in Minnesota to be verified as a Level I Children's Surgery Center by the American College of Surgeons (ACS) Children's Surgery Verification Quality Improvement Program. Achieving Level I verification is the highest level of distinction for health systems that perform complex surgical procedures in newborns, children and teens. In addition, Children's Minneapolis is a Level 1 designated Pediatric Trauma center.
In our surgery center, we care for children ranging from fetuses and infants to young adults requiring a wide variety of procedures. While operating room and anesthesia teams care for patients during surgery, our Minneapolis preoperative/PACU team cares for all patients and their families before and after surgery. We provide care to patients undergoing a variety of procedures, including general surgery and dental/oral, gastroenterologic, neurologic, orthopedic, ophthalmologic, otolaryngologic, thoracic, urologic, plastic and reconstructive, robotic and trauma procedures, as well as cardiac and cancer treatments. Many patients have been in our hospital previously and have complex medical conditions. We care for patients coming to surgery from an inpatient unit as well as those requiring admission to the hospital postoperatively.
All nurses on our team are registered nurses with previous critical care experience and have the opportunity to work in all areas of the unit, including preoperative, Phase I and Phase II . Our team also includes a clinical support associate and unit operations coordinators who are vital members in the flow of patients through our perioperative care continuum. In order to provide critical Phase I care, our patients are monitored on a one-to-one basis after transfer from the anesthesia/operating room team.
Families are our essential partners as we work with them to ensure postoperative success and optimal healing after discharge from our outpatient area. We value a collaborative working relationship with our patients and families, the perioperative team and all departments and roles in the hospital. We embrace an environment that encourages learning and professional growth. Our team is committed to providing excellent care to our patients and families.

Position Summary

The Unit Operations Coordinator is a pivotal front line individual who provides exemplary customer service to families, staff, providers and visitors, both in-person and by phone. Answer questions, warmly, promptly, and correctly, and problem solve as needed. Provides first response to phone calls that come into the units, arranges for deliveries to patients rooms, directs visitors to their destinations, and maintains a safe, welcoming environment at all times, modeling service excellence to the organization. This individual is the key liaison to other departments and provides other disciplines with the tools for their jobs. The Unit Operations Coordinator supports patient care on the unit(s) and provides overall administrative support for the unit. This individual is also the unit(s) technology resource.

Education/Work Experience:
*Post-secondary education or equivalent experience required (college degree preferred)

Skills and Abilities:
*Outstanding professional and positive customer service skills essential
*Positive attitude
*Exceptional problem solving skills
*Strong computer skills such as Microsoft word, excel or hospital technology systems
*Ability to coach others with hospital technology systems
*Competent with basic medical terminology
*Demonstrates excellent interpersonal, written and verbal communication skills with a clear understanding of English language (reading, writing and speaking)
*Self-directed, organized, and problem solver.
*Ability to multitask, direct and support information processes on patient care units, work independently and within a team

Physical Demands

Please click here to view the Physical Demands

All job offers are contingent upon successful completion of an occupational health assessment, drug screen, background investigation, and compliance with the U.S. Government Form I-9, Employment Eligibility Verification. Children's requires proof of immunity to vaccine preventable infectious diseases prior to employment, as recommended by the Centers for Disease Control (CDC).

Children's Minnesota is committed to providing Equal Employment Opportunities to all applicants. EO M/F/Disability/Vet Employer.

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