|Employer||Revance Therapeutics Inc.|
Category: Commercial, Marketing and Sales
Location: Nashville, Tennessee
The Customer Success Manager (CSM) will serve as the face of Revance's customers; leading the deployment and adoption of OPUL, a Financial Technology Services SaaS platform. Key areas of focus will be building strong relationships with key stakeholders, driving value for customers, and collaborating with internal departments to execute on customer strategies. The retention of customers through Customer Lifecycle Management (CLM) is critical and is a key function delivered by the CSM. The CSM provides customer lifecycle focus from onboarding through usage, adoption and continual consumption - with the goal of driving use of OPUL deeply into a customer's business and enabling them to realize their business objectives. CSM's maximize the client's return on investment in OPUL product and services by driving usage of OPUL services and identifying upsell/cross-sell opportunities. The CSM provides insights on client interactions/business transactions, improves customer experience through product support, and handles customer complaints and requests all while growing the value of the OPUL platform for customers.
Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success Manager should engage with customers, maximize customer outcomes and create strategies to grow utilization and adoption of the OPUL platform.