|Employer||Ohio Shared Information Services Inc|
ESSENTIAL JOB FUNCTIONS: The responsibilities listed are fundamental to the position and must be performed successfully to achieve the key performance objectives of the role. Other responsibilities may be assigned.
*Builds and maintains Member and internal relationships to drive mutually beneficial solutions and drive positive Member experiences; acts as onsite subject matter expert/consultant and OSIS Member liaison.
*Conducts onsite and/or remote NextGen training.
*Receives escalated tickets; resolves or escalates tickets based on Member, Member need and application issues; communicates NextGen updates that need completed to resolve Member issues with other internal resources as needed.
*Maintains up*to*date and accurate ticket status and documentation; for projects and escalated tickets.
*Escalates Member issues, when appropriate, and clearly communicates steps taken, future steps and Member needs in ticket to ensure a smooth transition between internal teams.
*Responsible for follow*up on assigned Member projects; subject matter expert lead, participates in Member on*boarding meetings, workflow analysis, project conference calls, NextGen build, remote and onsite training; acts as subject matter expert to Members and other internal teams; evaluates feasibility of Member requests.
*Develops NextGen template customizations and System/Practice template configuration.
*Assists in educating internal and external teams of NextGen capabilities and feasibility.
*Lead/conduct/participate on regular Member calls as assigned for post go live Members to ensure Member compliance with new technologies, regulation and policies.
*Other duties as assigned.