Utility Chief Support Services Officer, Austin, Texas

Created 02/23/2021
Employer City of Austin, TX
Reference 406817
Job Type Full Time
Country United States
State Texas
City Austin
Minimum Qualifications

  • Graduation with a Bachelor's degree from an accredited college or university with major coursework in Business, Finance, Accounting, Economics, or in a field related to the job, plus seven (7) years of related experience, two (2) years of which were in a managerial capacity.

  • Master's degree may substitute for two (2) years of the required experience.

Licenses or Certifications:

  • None


Notes to Applicants

Working with Austin Water provides a number of benefits including medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information.

When completing the City of Austin employment application:
  • Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications.
  • A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job title and employment dates for all jobs you wish to be considered.
  • A resume and cover letter are required, but will not substitute for a complete employment application. Incomplete applications will not be considered. Please include contact information from previous employers.

If you are selected for hire:
  • Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) is required. You must provide proof of education from an accredited organization or institution. You must also provide proof of your professional licenses or certifications.
  • If you are in the military or are a military veteran, you will need to provide a copy of the Member 4 page of your DD-214 prior to confirming a start date.
  • A criminal background investigation is required.


Travel:
If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program , you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Effective October 1, 2014, all Austin Water worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any AW worksite - including construction sites, parking lot, garage or in any personal vehicle located on the premises.

Pay Range
$45.47 - $60.25

Hours
8:00 AM - 5:00 PM Monday-Friday, with limited flexibility. Other hours as business needs require.

Job Close Date
03/08/2021
Type of Posting External
Department Austin Water Utility
Regular/Temporary Regular
Grant Funded or Pooled Position Not Applicable
Category Professional
Location Waller Creek Center - 625 East 10th Street, Austin, TX
Preferred Qualifications
  • Familiarity with Security Management, Facilities Management or Emergency Management operations, and experience overseeing these or similar support services that provide excellent service to internal/external customers
  • Experience serving in a leadership role implementing business continuity efforts during emergency activations
  • Planning and project management experience, and the ability to develop and implement long range and master plans for enhanced service delivery, ensuring that stakeholders needs are considered and plan objectives are achieved
  • Experience implementing industry standards, best practices, and performance measures to drive improvement in support services
  • Familiarity with procurement of goods & services, and the ability to administer contracts and vendors to ensure delivery of agreed upon deliverables
  • Ability to develop and monitor large budgets for Capital Improvement Projects and Operations & Maintenance
  • Ability to establish and maintain effective communication and working relationships with City employees at all levels of the organization
  • Ability to travel to more than one work location

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

Oversee operational area projects and assist with optimizing performance and implementing industry best practices throughout Austin Water.
Plans, organizes, and directs, audits and controls for multiple disciplines aimed to protect or enhance people, processes, facilities and structures within Austin Water.
Create or implement Security and Facility standards, mitigation strategies, policies and procedures.
Analyzes employee and business needs and develops short and long range strategies, and implements action plans to meet those needs.
Develops and monitors the assigned budget, and ensure Business Service units comply with purchasing procedures.
Develops Corporate Security measures, oversee contracted security guard services, and implements new processes.
Administers contracts and vendors to ensure delivery of agreed upon deliverables.
Prepares and reviews reports as part of the process of monitoring and communicating performance results.
Recommends major purchases and expenditures

Responsibilities- Supervision and/or Leadership Exercised:

  • Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.


Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

  • Knowledge of Federal, State, and Local laws, ordinances, policies
  • Knowledge of supervisory and managerial techniques and principles.
  • Knowledge of businesses planning methodologies
  • Knowledge of budgeting methods and systems.
  • Knowledge of process improvement methodologies.
  • Skill in oral and written communications.
  • Skill in handling conflict and uncertain situations.
  • Skill in using software applications to perform data analysis and problem solving.
  • Ability to work with frequent interruptions and changes in priorities.
  • Ability to train and mentor others.
  • Ability to provide leadership across the Utility.
  • Ability to analyze and resolve irregular events.


Criminal Background Investigation This position has been approved for a Criminal Background Investigation.
EEO/ADA
City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445.

Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* This position requires graduation with a Bachelor's degree from an accredited college or university with major coursework in Business, Finance, Accounting, Economics, or in a field related to the job, plus seven (7) years of related experience, two (2) years of which were in a managerial capacity. A master's degree may substitute for two (2) years of the required experience. Do you meet these requirements?
  • Yes
  • No
* Please describe how you meet these minimum qualifications. Please detail how you meet the educational requirements, account for the years of related experience, and explain any substitutions of experience for education, or vice-versa (if applicable). Indicate the position(s) listed on your application that support(s) your answer.
(Open Ended Question)
* Describe your management experience. Please include how long you have managed others and include the largest number of direct and indirect reports you have been responsible for. Detail your experience hiring, training, assigning work, counseling and managing staff performance.
(Open Ended Question)
* Please describe your experience overseeing an organization's support services, such as Security, Facilities, and Emergency Management operations, and indicate the position(s) listed on your application that support(s) your answer.
(Open Ended Question)
* Please describe your experience in emergency response or planning, including business continuity planning, as well as any familiarity with water utilities and/or other critical infrastructure.
(Open Ended Question)
* Do you have experience with the Incident Command System(ICS) or other similar emergency response system?
  • Yes
  • No
* Describe your experience in project management, and developing & implementing long range and master plans for enhanced service delivery with a focus on stakeholder needs and meeting plan objectives. Please indicate the position(s) listed on your application that support(s) your answer
(Open Ended Question)
* How many years of professional experience do you have implementing industry standards, best practices and performance measures to drive improvement in support services?
  • Less than 7 years
  • 7-8 years
  • 8-10 years
  • 10 or more years
* Do you have experience with purchasing, contract administration and compliance, and vendor management for a utility, government agency or a similarly regulated entity?
  • Yes, for a utility
  • Yes, for a government agency
  • Yes, for a similarly regulated entity
  • No
* How many years of experience do you have with operating or capital improvement budget development, budget management, budget reporting, or related budget experience for a utility, governmental entity, or other similarly regulated entity?
  • No experience
  • Less than 3 years
  • Between 3 and less than 6 years
  • 6 or more years of experience
* Explain your experience with operating or capital improvement budget development, budget management, budget reporting, or related budget experience for a utility, governmental entity, or other similarly regulated entity.
(Open Ended Question)
* Describe your ability to establish and maintain effective communication and working relationships with employees at all levels of the organization and the public, and indicate the position(s) listed on your application that support(s) your answer.
(Open Ended Question)
* Do you have the ability to travel to multiple sites as part of the regular job duties?
  • Yes
  • No
* If identified as a top candidate, do you agree to a Criminal Background Investigation (CBI)?
  • Yes
  • No
* Were you referred to this opportunity by an Austin Water employee? If yes, please provide the employee's full name.
(Open Ended Question)

Optional & Required Documents
Required Documents Cover Letter Resume Optional Documents

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