Education and/or Equivalent Experience:
- Graduation from a four (4) year college or university with major coursework in Public Relations, Communications, Public Administration, Political Science, or a closely related field plus three (3) years of experience involving the development and coordination of public information or community outreach or involvement programs, or;
- Masters Degree from an accredited college or university with major coursework in Public Relations, Public Administration, Communications, Conflict Resolution, Peace Studies, or a closely related field plus one (1) year of experience involving the development and coordination of public information or community outreach or involvement programs, or;
- Experience may substitute for education up to the maximum of four (4) years
Licenses and Certifications Required:
- Valid Texas driver's license.
Notes to Applicants
The position will be the liaison between tenants, property owners/managers and advocacy groups.
The goal of the position is to educate city leaders, departments and divisions, tenants and property owners/managers about various Austin Code Programs and build relationships with key stakeholders. The position will coordinate feedback sessions, stakeholder meetings, develop reports for Executive staff, work with media and develop communication and outreach strategies.
This is a temporary position with eligibility for benefits available to temporary employees only.
Criminal back ground check is required.
Regarding your application:
When completing the City of Austin employment application, work experience must include month and year.
Please be sure that your application is a reflection of your entire work history. Incomplete applications will not be considered. References must be a minimum of three (3) verifiable references who can verify your work experience i.e. (supervisor or direct report). While a cover letter and resume are required, they will not be used in place of a fully completed application.
This posting may be used to fill other similar positions within Austin Code Department outside of the division listed above. Please note: Austin Code reserves the right to close this position at any time after seven (7) days.
This position requires a Valid Texas driver's license or the ability to acquire one by your hire date.
External New Hires must meet the City of Austin's Driver Record Evaluation ( DRE ) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months.
Please note that all Austin Code Department locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any ACD worksite - including the parking lot or in any personal vehicle located on the premises.
$28.01 - $36.41
Monday through Friday.
8:00 a.m. - 5:00 p.m.
Evenings, Nights and weekend hours may be required.
Job Close Date
Type of Posting External
Department Austin Code
Grant Funded or Pooled Position Not Applicable
Location 5202 Ben White Blvd Suite 550, Austin Texas 78741
Knowledge, Skills and Abilities
- Excellent written and oral communication skills, and ability to present to a variety of stakeholder groups.
- Experience in public engagement, including facilitation, mediation, and consensus building to identify and resolve issues between the City and various community stakeholders.
- Demonstrated experience in event-planning, especially public meetings, workshops, or town halls.
- Experience planning and developing promotional, marketing, advertising or communications materials through all phases of development and production.
- Experience in public speaking to include large groups in diverse settings is preferred.
- Experience using Microsoft applications to include Word, PowerPoint, and Excel.
- Experience in creating reports and presenting to Executive and Management staff.
- Skills in graphic design and knowledge of Adobe Creative Cloud/Suite applications, including Illustrator and InDesign.
Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
- Assists with the planning, development, and implementation of strategies and programs to help facilitate community involvement with City departments, programs and initiatives.
- Researches and helps develop and implement City policies, procedures, and protocol designed to engage community input on various City programs and initiatives.
- Researches best practices in community engagement nationally and globally and briefs staff on these best practices.
- Maintains a database of community organizations, publications/media outlets, and large events (festivals, sporting events, etc.) to assist with outreach opportunities.
- Maintains an email and phone database of participants in engagement events to inform of past and future opportunities to engage.
- Monitors digital engagement on SpeakUpAustin.org, social media, phone messages, text messages, etc., and moderates online discussions as needed.
- Helps conduct neighborhood need assessments, meets with neighborhood residents, leaders, and community groups to identify needs and available resources.
- Assists with the facilitation of public dialogues and consensus building to identify and resolve issues between the City and various community stakeholders; assistance may include securing venues, arranging for language interpreters, greeting attendees, and note-taking. May also facilitate such dialogues.
- Assesses various community concerns, values, and opinions on City projects, programs, and initiatives, and presents findings to City staff.
- Keeps accurate records of comments made by public in meetings and other settings (online forum, etc.), analyzes, and summarizes key themes and findings.
- Consults with City staff to develop and implement public information training materials, bulletins, and presentations.
- Assists with maintaining effective relationships with community leaders, City Officials, the media, and the general public.
- Helps track community issues through various media such as written reports, conferences and community meetings.
- Plans forums, walking tours, conferences and other community events and meetings with City staff.
- Conducts community research and responses to technical documents issued by City departments, developers and other jurisdictions.
- May represent the City at Council meetings, boards and commissions, and community events as needed.
Responsibilities - Supervisor and/or Leadership Exercised:
May train and lead others as well as oversee the work of student interns or temporary employees
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
- Knowledge of community organizing and neighborhood development techniques.
- Knowledge of city practices, policies, and procedures.
- Skill in planning, organizing, and time management.
- Skill in data analysis, problem solving, and summary of key findings and conclusions.
- Skill in using computers and related software.
- Skill in handling multiple tasks and prioritizing.
- Skill in oral and written communication.
- Skill in interpersonal communication.
- Ability to review and research large volume of materials and summarize in easily comprehensible formats for City staff.
- Ability to develop new initiatives and work with service providers to plan and coordinate services.
- Ability to establish and maintain good working relationships with other city employees and the public.
- Ability to work with community representatives to identify and address local needs.
- Ability to use conflict resolution and negotiation.
- Ability to work with frequent interruptions and changes in priorities.
- Ability to work well with individuals from a variety of different backgrounds and experience, including community leaders, residents, service providers, local officials and elected representatives
Criminal Background Investigation This position has been approved for a Criminal Background Investigation.
City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445.
Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.
Required fields are indicated with an asterisk (*).
- * The minimum qualifications for this position are graduation from a four (4) year college or university with major coursework in Public Relations, Communications, Public Administration, Political Science, or a closely related field plus three (3) years of experience involving the development and coordination of public information or community outreach or involvement programs, or; a Master's Degree from an accredited college or university with major coursework in Public Relations, Public Administration, Communications, Conflict Resolution, Peace Studies, or a closely related field plus one (1) year of experience involving the development and coordination of public information or community outreach or involvement programs. Experience may substitute for education up to the maximum of four (4) years. Do you meet the minimum qualifications for this position?
- * If identified as a top candidate, do you agree to a criminal background check (CBI)?
- * Do you have professional experience in community engagement and representing an organization as a spokesperson?
- * Please describe your professional experience in community involvement and representing an organization as a spokesperson.
(Open Ended Question)
- * How many years of community engagement experience do you have, if none please check N/A.
- One - two years of community engagement experience
- Three - fours years of community engagement experience
- More than five years of community engagement experience
- * Describe any relevant work experience you have in leading community engagement programs, including giving presentations and participating in public outreach events.
(Open Ended Question)
- * Do you have experience in facilitating productive public meetings, working with boards and commissions, and the community?
- Highly experienced in facilitating productive meetings within organization and with external groups
- Experienced in facilitating productive meetings within my organization
- Some experience, may require training
- * Please describe your public speaking and presentation skills.
(Open Ended Question)
- * Indicate your experience with the Microsoft Office Suite, specifically Outlook, Word, Excel, and PowerPoint. Please include your level of proficiency (None/Basic/Intermediate/Advanced), and years of experience that you have for each.
(Open Ended Question)
- * This position requires a Valid Texas Driver License. Do you have a Valid Texas Driver License or if selected for this position, do you have the ability to acquire a Valid Texas Driver License by your hire date?
- * The City of Austin Driver Eligibility Standards require that External New Hires meet the City's Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. Do you meet this requirement?
Optional & Required Documents
- Cover Letter
- ResumeOptional Documents