Communications Dispatcher I, San Jose, California

Created 02/23/2021
Reference 406735
Job Type Full Time
Country United States
State California
City San Jose
Zip 95110
Salary $76,785.28 - $92,849.12 Annually

Under supervision, initially in a training capacity to answer 9-1-1 calls and to dispatch personnel and equipment for one or more public safety operations.

Start an exciting career and become a 9-1-1 Dispatcher! Watch this video to hear from 9-1-1 Dispatchers who work for County of Santa Clara's Dispatch Operations Center:

This is a Peace Officer Standards and Training (POST) position. Candidates must successfully pass a complete background investigation including fingerprints, polygraph, psychological and medical examinations. Applicants with a felony conviction and/or a conviction outside of California that would be considered a felony in this state will be disqualified.

After passing the exam, hiring interview and screening processes, candidates are eligible to be hired as Communications Dispatcher I and attend the 11-week Basic Communications Dispatcher Academy training program as a trainee. Benefits include medical, dental, and life insurance programs.

A newly appointed Communications Dispatcher I must successfully complete an 18-month probationary period during which they will be required to complete additional training under the supervision of a training Dispatcher.

Please Note: Applicants who meet the employment standards will be invited to take the written examination tentatively scheduled for the week of April 19, 2021. The exam date(s) may change based on the number of applicants and room availability.

Typical Tasks
  • Receives training in the reception and transmission of radio calls;
  • Receives law, fire and medical calls for service;
  • Screens information to determine jurisdiction and equipment to be dispatched, and transmits appropriate information by telephone or radio;
  • Dispatches law enforcement or other personnel and equipment;
  • Operates a variety of communications equipment including radio base stations, radio consoles, hand-held radios, telephones, and other communications equipment;
  • Monitors public safety frequencies;
  • Operates data communication terminals;
  • Studies and maintains familiarity with the locations and common place names of major roads, streets, industrial plants, county parks, and buildings in the County;
  • Provides various database searches to obtain information in response to requests from law enforcement personnel;
  • Records the nature and source of all incoming and outgoing radio messages as required;
  • After becoming proficient in 9-1-1 call answering and law dispatching, may be trained in fire or medical dispatching;
  • Performs miscellaneous clerical work;
  • Keep apprised of current trends in law dispatching, ensure continuing education requirements are met;
  • May be assigned as a Disaster Service Worker, as required;
  • And performs other work as required.

Employment Standards

Sufficient education, training, and experience to demonstrate the possession and direct application of the following knowledge and abilities:

Experience Note: The knowledge and abilities required to perform this function are normally acquired through training and experience equivalent to high school graduation.

Successfully complete the Peace Officers Standards and Training Certification Training Course within one (1) year of employment, or vacate the position.

Per Commission on Peace Officer Standards and Training (POST) Program Regulation 1018, every Public Safety Dispatcher shall satisfactorily complete the Continuing Professional Training (CPT) requirement of 24 or more hours of POST-qualifying training during every two-year CPT cycle, based on the statewide CPT Anniversary Date as specified in subsection 1018(d)(2).

Knowledge of:
  • Basic computer operations;
  • Simple record keeping.

Ability to:
  • Learn the operation of two-way radio and telephone communications equipment;
  • Learn to dispatch public safety personnel and equipment in a quick and efficient manner;
  • Learn and remember locations and common place names of highways, major streets, industrial plants, county parks, commercial and public buildings;
  • Learn and remember the policies and procedures of the department, County, State and Federal rules and regulations, as required;
  • Retain, recall, and evaluate facts and/or details solely from memory;
  • View multiple video display terminals for extended periods of time in low-light conditions;
  • Learn to simultaneously type while communicating with others;
  • Read, write, spell, and speak in English;
  • Monitor audible information from multiple sources (telephone, radio and co-workers) in an open space and noisy environment;
  • Perform multiple tasks while monitoring background radio communications;
  • Prepare records;
  • Follow written and oral instructions;
  • Use a keyboard and other peripheral computer equipment with rapid keyboarding and a high level of accuracy;
  • Multi-task requiring simultaneous typing (rapid keyboarding), talking on the radio, answering multiple telephone calls, and switching between computer screens and applications;
  • Maintain effective working relationships;
  • Deal tactfully with the general public, law enforcement and other officials;
  • Transition from periods of mental and physical inactivity to periods of intense and stressful mental and physical activity (rapid keyboarding) at a moment's notice;
  • Maintain composure and work accurately under pressure or when faced with stressful situations.
Special Requirements
  • Work alternate work week schedule, work on weekends, holidays and at odd or irregular hours;
  • Work in a confined area and wear a headset;
  • Sit or stand up and use a keyboard continuously for up to (3) hours at a time;
  • Adapt to physiological changes associated with spikes in adrenaline, including increased heart rate, body temperature and blood pressure;
  • Must be able to pass a background investigation; including a psychological evaluation and polygraph.

Closing Date/Time: 3/14/2021 11:59 PM Pacific

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