Who We Are
At Justworks, youll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.
Were helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. Were data-driven and never stop iterating. If youd like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, wed love to hear from you.
We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.
If this sounds like you, youll fit right in.
Who You Are
You are passionate about a career path in customer success and helping small businesses! You are empathetic, compassionate, responsive and resourceful. As someone who excels in an environment of rapid change and growth, you know how to organize and prioritize your workload. You are a lifelong learner and you genuinely enjoy learning on how and why things work. You enjoy coming up with creative solutions to any problems you face.
We are looking for an Onboarding Associate to join our growing Customer Success department. Onboarding is a pivotal moment in our customers journey because it is the first time they experience the product and service for themselves. You will play a crucial role as the go-to expert for our small business customers between Sales, Operations, and Customer Support to ensure customers derive long-lasting value from our product and services.
As an Onboarding Associate you will be a Justworks product expert with specialized knowledge of our customer onboarding and implementation processes. Youll assist new small business customers with their account setup and initial training, and your main priority is to guide customers through their transition to Justworks to ensure their long-term success with Justworks. You will work alongside a team of other Onboarding Associates to ensure important transition milestones are met, and customers become expert users of our product.
Your Success Profile
What You Will Work On
How You Will Do Your Work
As an Onboarding Associate, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:
In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:
Diversity At Justworks
Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.
Were proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, veteran status, or any other legally protected status.