Homeless Strategy, Systems & Services Manager (Management Analyst III), Tacoma, Washington

Created 11/25/2021
Employer City of Tacoma, WA
Reference 479795
Job Type Full Time
Country United States
State Washington
City Tacoma
Salary $90,667.20 - $116,209.60 Annually
Position Description

The City of Tacoma is recruiting for the position of Homeless Strategy, Systems and Services (HSSS) Manager. This Management Analyst III level position is a key member of the Neighborhood and Community Services Department leadership team, and is accountable for aligning approaches and deliverables with the City's commitment to equity and systems transformation, with a focus on addressing racial disparities within the service delivery system.

NOTE : The required cover letter must outline specific qualifications, background and expertise; which clearly and specifically outlines personal expertise, as it relates to the position .

The HSSS Manager functions in a highly politicized environment and leads the City's efforts to address homelessness in Tacoma. This senior manager is responsible for implementing and refining the City's homeless strategy and managing the system to develop and fund permanent and temporary shelter, permanent supportive housing, and a suite of supportive services targeted to meet the needs of individuals who are housing precarious or experiencing homelessness. This position supervises employees assigned to the City's homeless program team and is responsible for sustaining a work environment that reflects the City's commitment to diversity, equity and inclusion. The position coordinates city-wide efforts to mitigate the impacts of homelessness in Tacoma, facilitates effective community relationships, and manages communications with City partners and community stakeholders.

In this role, the HSSS Manager is a key member of the Neighborhood and Community Services leadership team, and is accountable for aligning team and work unit deliverables with Council priorities, systems transformation goals and efforts to build an anti-racist organization and ensure equitable service delivery across the City's homeless services system.

Key Responsibilities:
  • Develop and lead the HSSS work plan and oversee related program responsibilities, including procurement processes, contract management and reporting in alignment with the City's equity and systems transformation goals..
  • Lead and coordinate cross-functional work groups within NCS and the City, fostering teamwork and embedding equity in decision-making.
  • Research and share best practices that promote cohesion and advance equity goals in the homeless service system.
  • Supervise staff working within the City's homeless program areas, providing direction and support to individuals and the team, including direct support of daily work in a dynamic environment. Support team members through frequent engagement, quickly assessing needs and providing development and skill building to assist with managing work in a stressful environment.
  • Ensure that the City's homeless program team is performing in alignment with department and council goals. This position may include matrix supervision of other NCS team members.
  • Lead the implementation and evaluation of Tacoma's homeless services system, recommend modifications of procedures or practices to improve outcomes, and recommend new and/or innovative approaches to promote equity.
  • Develop and administer budgets to support the homeless service system, and manage the complex and often braided or layered funding to ensure compliance with all relevant local, state and federal regulations, and Tacoma Municipal Code.
  • Coordinate with other department leaders to ensure the homeless program budget is developed and administered in alignment with Council priorities and reflects highest and best use of public resources.
  • Lead the development of funding requests and applications for funding, and coordinate with the appropriate internal and external partners to ensure requests reflect the City's commitment to equity and inclusion.
  • Build and maintain effective relationships and avenues of communication with community stakeholders and institutional partners, and act as a catalyst for bringing people together to achieve common goals.
  • Represent the City's interests on inter-jurisdictional work groups and other meetings to advance the City's homeless service strategy, and ensure that services are client-centered.
  • Lead and participate in meetings with stakeholders, including local community members, elected officials, and housing and service providers.
  • Serve as the department lead for responding to inquiries related to the City's homeless system of services, including coordinating preparation of responses to executives, council and media.
Essential Duties:
  • Oversee the production of reports addressing complex and multi-dimensional issues and projects related to management operations and goals.
  • Formulate and implement long-range strategic plans, department goals and management policies.
  • Coordinate, conduct and assist in the implementation of management studies and analyses of current and proposed operations and programs related to organizational structure, budgets and the utilization of departmental staff, equipment and facilities.
  • Develop alternatives and monitor the implementation of performance enhancements to ensure optimal efficiency and productivity.
  • Develop, analyze and interpret complex data using advanced principles and scientific techniques, review and evaluate the accuracy of plans, reports and supporting information; identify and observe trends; examine basic elements and key relationships; forecast needs.
  • Prepare and/or present effective oral and written communications and presentations.
  • Prepare information for and attend meetings with City administrators, staff and advisory boards; to provide expertise and promote authentic engagement; participate in Council meetings and public forums.
C ity of Tacoma Telework Policy 3.17
The City of Tacoma is committed to fostering a workplace that is innovative, flexible, and attracts, supports, and retains a diverse and talented workforce. Telework is an alternative work arrangement that promotes the health and wellbeing of our employees while reducing our carbon footprint.

In response to COVID-19, telework is in place for all non-essential personnel. Post COVID, telework will continue in some manner, at the discretion of each department. The City of Tacoma Teleworking Policy 3.17 states, " ...City of Tacoma employees live in or near the city they serve. Teleworkers must reside in Washington State."; and, "Teleworkers must remain available and prepared to report to the Onsite Work Location within two hours... on a scheduled telework day in response to business needs."

The City of Tacoma provides excellent medical, dental and vision benefits for the whole family; paid holidays and personal time off; participation the Tacoma Public Employees' Retirement System; and, a growing variety of City-sponsored health and wellness opportunities. For more information on the City of Tacoma's benefits, feel free to explore City of Tacoma Benefits.

City of Tacoma Commitment to Diversity and Inclusion
Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. The City of Tacoma's workforce goal is to reflect our community. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play.


Required Qualifications (Training and Education):
Bachelor of Arts or Bachelor of Science Degree and a minimum of five years of recent experience in design and delivery of homeless strategy, systems and services in a densely populated urban area.

Minimum five years of recent experience leading and managing diverse teams of professional staff working in the human services or homeless services.

Licensing, Certifications and Other Legal Requirements
There may be instances where individual positions must have additional licenses or certification. It is the employer's responsibility to ensure the appropriate licenses/certifications are obtained for each position.
  • Depending upon assignment a WA driver's license may be required.
  • Individuals may have to pass an extended background check conducted by the Tacoma Police Department, depending upon assignment.

Knowledge & Skills

City of Tacoma Leadership Competencies:
Manages Complexity
Demonstrated ability to quickly integrate information and identify strategies and solutions to address a given issue. Assimilate large amounts of information, synthesize and articulate the core idea or issue.
Strategic Mindset
Demonstrated ability to anticipate and prepare for various outcomes that may or may not occur as strategic initiatives unfold.
Communications Effectiveness
Effective communication both verbal and in writing including the compilation of reports, presentations and records; and interacting respectfully and sensitively with individuals and groups to develop and maintain productive relationships and achieve results. Makes excellent customer service a high priority, responding to changing customer needs, and helping customers implement complete solutions.
Collaborates and Builds Networks
Identifies, engages and works collaboratively with both internal and external stakeholders to arrive at solutions that support the organization's mission. Provides frequent opportunities for two-way communication, open to different ideas and points of view and demonstrates an ability to extend trust to others.

Selection Process & Supplemental Information

Interested individuals must apply online and attach a current resume and cover letter.

NOTE : The required cover letter must outline specific qualifications, background and expertise; which clearly and specifically outlines personal expertise, as it relates to the position. Applications received without the required resume and recruitment-specific cover letter will not progress in the selection process.

Those applicants with the strongest demonstrated background and experience may be invited to participate in the interview process. Employment is subject to passing a background check.
The Community
Tacoma is a mid-sized urban port city that sits along the Puget Sound with a population of nearly 210,000. The third largest city in the state of Washington, it is a diverse, progressive international gateway to the Pacific Rim.
The 23,000 capacity iconic Tacoma Dome is a high-demand venue for the largest names in the entertainment industry. The Greater Tacoma Convention Center is an award-winning venue with over 117,000 sq. ft. of flexible event space. The City owns two historic theaters, the recently renovated Pantages and the Rialto, and Theater on the Square, and Cheney Stadium, home to the AAA Tacoma Rainiers, and OL Reign and Tacoma Defiance football clubs.
A magnet for families looking for affordable housing options in the Puget Sound area, Tacoma also draws those who prefer to live in an urban downtown setting with competitively priced condos and apartments that feature panoramic mountain and water views. To see a few of the great things Tacoma has to offer, view this YouTube Video!
Communication from the City of Tacoma
NOTE: For questions regarding this specific recruitment contact Kat Flores, HR Analyst.

Human Resources primarily communicates via email during the application process. Emails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders.

The online application system requires you to enter a substantial amount of information. Be prepared to spend at least an hour entering information. In order for your application materials to be considered, all information must be submitted by the closing date and time listed on this job announcement.

For assistance with the NEOGOV application process, questions regarding this job announcement, or if you are experiencing complications while applying, please contact the Human Resources office at 253-591-5400 by 4:00 pm of the closing date of the job announcement. This will allow time to assist you before the job announcement closes. ( For technical difficulties using the NeoGov system , call the applicant support line at 1-855-524-5627 between 6:00 AM and 5:00 PM Pacific Time.)
Closing Date/Time: 12/8/2021 5:00 PM Pacific

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