Airport Agent (Reserved for COA Aviation, Security Division Only), Austin, Texas

Created 11/25/2021
Employer City of Austin, TX
Reference 479786
Job Type Full Time
Country United States
State Texas
City Austin
Minimum Qualifications
Education and/or Equivalent Experience:

  • Graduation with an associate degree from an accredited college or university with major coursework in Business or Public Administration, Aviation Management, or in a field related to the job. OR



  • Two (2) years of experience in the U.S. Military Services, airport operations, or in another field related to the job.


  • Any combination of education and work experience may substitute for the above minimum qualifications.


  • Valid Texas Class C Driver License.


  • Must be able to pass a criminal background check, and obtain and maintain federally-mandated security clearances required to work at an airport.


Licenses and Certifications Required:

  • None.


Notes to Applicants

POSITION OVERVIEW

This position is responsible for providing a safe and secure environment for the traveling public, Austin-Bergstrom International Airport and City of Austin employees, and the neighboring community by recognizing and responding to violations of local, state, and federal laws and ordinances. Inspect facilities and ensures safe operating conditions. Investigate problem areas and make recommendations for corrective action. Respond to emergencies, makes decisions and coordinates emergency activities, and implements emergency plans. Research information as requested / needed. Write technical reports. Works with federal agencies, and airport tenants as required ensuring the safety, security and efficiency of airport operations. Answer emergency and non-emergency phone calls, determine nature of request and take messages when necessary. Initiate, enter and update the system. Provide customer service to Austin-Bergstrom International Airport and City of Austin Employees, other governmental agencies and tenants by performing duties such as providing information using communication devices. Record data to appropriate forms/logs. Search for data on multi-application computer systems Operate/monitor multi-channel radio, audio/video, multi-agency and multi-jurisdictional paging systems. Coordinate the opening and closing of the airport (or portions of it) based upon airport conditions, safety factors and emergencies. Coordinate Investigations with other entities and Department of Aviation.

ASSESSMENT

A skills assessment will be required for this position.

DRIVER'S REQUIREMENT

This position must travel between various locations as part of the regular job duties and the individual will be required to drive a City vehicle. Position will also be required to drive on the AOA .

This position requires a Valid Texas Class C Driver License or the ability to acquire one by your hire date. External New Hires must meet the City of Austin's Driver Record Evaluation ( DRE ) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. Job Offer is contingent on having a driving record that meets the City's Driver Record Evaluation Standards.

APPLICATION INFORMATION

  • A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position.


  • Please list your complete employment history, to include all job duties, responsibilities and employment dates on your online application.


  • The application is an official document; incomplete applications will not be considered (i.e., "see resume" or "see LinkedIn profile").


  • Resumes will not be used to qualify for the position and will not be used to recommend salary.


  • Supplemental information or changes to your application will not be accepted after the job posting closes.


  • The responses to the supplemental questions inquiring about experience should be reflected on your application.


VETERAN

Veteran candidates will be required to provide a copy of their DD214 at the time of interview.




ESSENTIAL PERSONNEL

This position is categorized as essential personnel. Essential personnel are required to come to work during emergencies or bad weather at the airport if they are scheduled to work and in some cases when they are not scheduled.




CRIMINAL HISTORY BACKGROUND CHECK

The top candidate will be subject to a minimum 10 year criminal background check and security threat assessment.

GOOD STANDING - DEPARTMENT / DIVISION EMPLOYEES

Employees, in good standing, who are candidates within the department/division that the position resides in and who meet the minimum and preferred qualifications (if any) of the position will be included in the initial interview. Department/division employees must remain in good standing through the top candidate selection phase at which time the good standing status will be re-verified.

LANGUAGE

Must have the ability to read, write, and fluently speak in English.

SHIFT INCENTIVE

Shift work includes shift differential incentive for evening and night shifts and weekends.




OVERTIME

Overtime may be required with or without notice.

ON- CALL / CALL BACK RESPONSIBILITIES

Position may require on-call or call back responsibilities.




WORK HOURS

Shift may change according to departmental needs; work hours may include after hours, holidays, and weekend work.

DEPARTMENT MAY CLOSE THIS JOB POSTING AT ANY TIME AFTER 7 DAYS .

Pay Range
$19.26 - $24.07

Hours
Core Hours:

0500-1500, 1230-2230, or 2100-0700.

Hours may change depending on departmental needs.

Work hours may include after-hours, holidays, and weekend work.

Job Close Date
11/30/2021
Type of Posting Division Only
Department Aviation
Regular/Temporary Regular
Grant Funded or Pooled Position Not Applicable
Category Technical
Location Austin-Bergstrom International Airport (AUS)
Preferred Qualifications

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
Inspects facilities and ensures safe operating conditions. Investigates problem areas and make recommendations for corrective action. Responds to emergencies, makes decisions and coordinates emergency activities, and implements emergency plans. Researches information as requested/needed. Writes technical reports. Works with federal agencies, and airport tenants as required, ensuring the safety, security, and efficiency of airport operations. Answers emergency and non-emergency phone calls, determines nature of request, and takes messages when necessary. Initiates, enters, and updates the system. Provides customer service to Austin-Bergstrom International Airport and City of Austin employees, other governmental agencies, and tenants by performing duties such as providing information using communication devices. Records data to appropriate forms/logs. Searches for data on multi-application computer systems. Operates/monitors multi-channel radio, audio/video, multi-agency, and multi-jurisdictional paging systems. Coordinates the opening and closing of the airport (or portions of it) based upon airport conditions, safety factors, and emergencies. Coordinates investigations with other entities and Department of Aviation.

Responsibilities- Supervision and/or Leadership Exercised:

May provide leadership when deemed necessary.

Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

  • Knowledge of airport operations.



  • Knowledge of Federal, State, and Local laws.


  • Knowledge of City practices, policies, and procedures.


  • Knowledge of safety practices and procedures.


  • Knowledge of supervisory and managerial techniques and principles.


  • Skill in oral and written communications.


  • Skill in handling multiple tasks and prioritizing.


  • Skill in using computers and related security software.


  • Skill in planning and organizing.


  • Ability to quickly recognize and analyze irregular events.


  • Ability to work with frequent interruptions and changes in priority.


  • Ability to stay informed of airport operational, safety, and security issues.


  • Ability to establish and maintain good working relationships with other City employees and the public


  • Ability to train others.


Criminal Background Investigation This position has been approved for a Criminal Background Investigation.
EEO/ADA
City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445.

Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* This minimum qualifications for this position are graduation with an associate degree from an accredited college or university with major coursework in Business or Public Administration, Aviation Management, or in a field related to the job. OR Two (2) years of experience in the U.S. Military Services, airport operations, or in another field related to the job. Any combination of education and work experience may substitute for the above minimum qualifications. Do you meet these minimum qualifications?
  • Yes
  • No
* Are you currently an employee of the City of Austin Aviation Department - Security Division?
  • Yes
  • No
* This position requires a valid Texas Class C Driver License. Do you have a valid Texas Class C Driver license or, if selected for this position, do you the ability to acquire a valid Texas Class C Driver license by your hire date?
  • Yes
  • No
* The Transportation Security Administration (TSA-division of the USA Dept. of Homeland Security) requires all employees of the Austin-Bergstrom International Airport to pass a minimum 10-year criminal background investigation and security threat assessment. Do you agree to a minimum 10-year criminal background investigation and security threat assessment?
  • Yes
  • No

Optional & Required Documents
Required Documents Optional Documents

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