Sr. Field Service Engineer, Chandler, Arizona

At Entegris we are committed to providing equal opportunity to all employees and applicants. Our policy is to recruit, hire, train, and reward employees for their individual abilities, achievements and experience without regard to race, color, religion, sexual orientation, age, national origin, disability, marital or military status.


Chandler, AZ
Full time
Posted 19 Days Ago
REQ-5414

Job Title:

Sr. Field Service Engineer

Job Description:

Here at Entegris, we use advanced science to enable technologies that transform the world, and we are seeking employees who have the drive to continue that mission.

The Role

The Sr Field Service Engineer, based in Chandler, AZ, supports the development of new products and applications, the promotion of existing products, and the investigation of new applications for existing products through an understanding of the customer base and direct communication between the customer, sales, engineering, manufacturing, and other internal departments. Also, support on-going product inspection and activities to release product into the customer operations.

What You'll Do

1. Product Development

• Serves as the liaison between research and development and the customer to identify new product opportunities.

• Researches and identifies potential technologies to be adapted to applications in our markets and brings technologies to the attention of the businesses.

• Assists in creation of product specifications for new products and research markets needs and potentials.

• Develops test methods specific to the use of products and their applications, including the design, specification, building and maintenance of test equipment.

• Assists new product development teams to design, plan, execute and present experiments and data.

• Performs tests on products returned to Entegris from customers and makes improvement recommendations.

• Plans and coordinates beta site test programs.

2. Technical Sales Support

• Provides technical sales support for targeted territories and/or markets requiring concentrated support to capture or maintain business.

• Visits customers before, during and after the introduction of new products to educate the market and pursue initial sales opportunities.

• Provides, presents and interprets design, application and service information.

• Supports Business as directed and provides a direct customer contact in situations requiring concentrated technical and applications support.

3. Technical Leadership

• Researches and maintains expert technical knowledge of products and applications.

• Research competitive product comparisons to support the sales of new and existing products.

• Collaborates with product management and marketing communications to write technical literature, white papers, manuals, data sheets and related product information.

• Supports product training programs internally and externally.

4. Process Management

• Analyzes and implements process improvements that positively influence customer satisfaction.

5. Onsite customer FOUP and EUV Pod Support

• Support FOUP maintenance and trouble shooting

Lead EUV Inspection and activities to release EUV Pod into the customer operations.

• Define problem and provide proper solution

• Improve customer service with the best schedule and onsite support when required

What We Seek

• Ability to communicate complex technical issues to customers (both internal and external)

• Strong problem-solving skills (issues containment, root cause analysis, corrective action)

• Capacity to understand specific technical requirements as well as sound product knowledge

• Able to identify problems and significantly improve, change or adapt existing techniques

• Actively acquired more complex techniques

• Proficiency in use of Excel, Word and PowerPoint

• Ability to travel locally and internationally

• Travel Availability: Available for any other foreign country

• Language Ability: English

Outstanding Candidates Will Have

• Technical Expertise: Depth of knowledge and skill in a technical area.

• Interpersonal Awareness: The ability to notice, interpret, and anticipate others’ concerns and feelings, and to communicate this awareness empathetically to others.

• Attention to Communication: Ensuring that information is passed on to others who should be kept informed.

• Customer Orientation: Demonstrated concern for satisfying one’s external and/or internal customers.

• Satisfy Customers: Assess client’s needs, understand from client’s perspective and act professionally. Create value for the client and foster customer royalty.

• Results Orientation: Focusing on the desired end result of one’s own or one’s units work; setting challenging goals, focusing effort on the goals, and meeting or exceeding them.

Education / Experience

• 5+ years of experience in the Semiconductor industry preferred

• Bachelor’s Degree in Engineering or related field preferred

What We Offer:

At Entegris, we invest in providing opportunity to our employees and promote from within. The new hire in this role will have the potential to grow and create relationships across the organization and be recognized for demonstrated success and adherence to company PACE values.

Our total rewards package goes above and beyond just a paycheck. Whether you’re looking to build your career, improve your health, or protect your wealth, we offer generous benefits to help you achieve your goals.

• Generous 401(K) plan with an impressive employer match
• Excellent health, dental and vision insurance packages to fit your needs
• Flexible work schedule and 11 paid holidays a year
• Paid time off (PTO) policy that empowers you to take the time you need to recharge
• Education assistance to support your learning journey
• Values-driven culture with colleagues that rally around People, Accountability, Creativity and Excellence.

At Entegris we are committed to providing equal opportunity to all employees and applicants. Our policy is to recruit, hire, train, and reward employees for their individual abilities, achievements and experience without regard to race, color, religion, sexual orientation, age, national origin, disability, marital or military status.

Entegris strongly encourages all of its employees to be vaccinated against COVID-19. At Entegris, COVID-19 vaccination is preferred but not required at this time.

At Entegris, we want you to be part of our culture, which values your unique talents, skills, and experiences. We believe what we do is as important as how we do it.

People at our company bring their true selves to work, and are appreciated not only for what they do, but for who they are. This plus the technical complexity of our products and solutions means you can be sure your work is both challenging and changing the world for the better.

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