McCarthy Building Companies, Inc.
The Regional Implementation Specialist (RIS) is responsible for supporting our Operation and Preconstruction project teams by ensuring they have the right technology and software to support their processes. The position is focused on driving best practice adoption as well as continuous improvement. The RIS partners closely with operational leaders and stakeholders to uncover how systems and data connect within the preconstruction and construction phases, both internal to the organization as well as with our design partners and external clients. This role is also leveraged to ensure the adoption of existing solutions meets the needs of our policies, procedures, and company strategy.
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Frequent engagement with project teams and business leaders and provide exceptional customer service to users who need assistance utilizing our core technology solutions such as Oracle, Procore, Austin Lane, Textura.
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Work with vendors to escalate end user support with vendor support teams.
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When applicable, provide or develop ‘self-help' training resources
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Maintain a mindset of continuous improvement with a focus on reducing the need for end user support.
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Work with project teams to determine the best path to leverage existing technology solutions to meet project specific needs.
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Partner with other Information Technology teams (e.g., full applications team, end user computing, help desk, networking, etc…) to ensure best solutions in place for the business.
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Develop a strong understanding of key operational processes and workflows including the key business drivers behind those processes.
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Leverage strong understanding of key operational processes to socialize and promote best practices highlighting process adherence and data integrity within our applications.
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Facilitate effective discovery sessions and techniques to uncover specific business needs and requirements. Understand unique differences across regions and project teams.
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Partner closely with individuals and teams to consider new and better ways to apply technology to drive greater business outcomes (improved efficiency, safety, quality, profitability, etc.).
Internal & External Relationship Management
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Maintain relationships and partnerships with local projects and departments. Become an extension of the information technology department within those groups in addition to being extension of project and department teams within the information technology department.
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Build relationships with all Regional Implementation Specialists, Business Analysts, and Application Support allowing for the continuous flow of best practices across the organization.
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Develop and maintain strong partnerships with internal business leaders, influencers, project teams, and users as well as key external stakeholders (technology vendors, including implementation resources, customer success representatives, and product teams.)
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Develop a network of trusted advisors who contribute critical feedback and perspective in support of key technology initiatives.
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In support of McCarthy's initiative needs, seek to understand and influence product vision, strategy, and roadmap for strategic technology vendors.
Change Management & Communication
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Work closely with business leaders to curate effective change management strategies around technology implementation.
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Partner with Application Support to design and deliver tailored communication and training programs that deliver the right knowledge, in the right format, to the right users at the right time.
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Monitor adoption of new or enhanced systems and features, and work with technology and business leaders to address challenges in effective adoption and use.
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2+ years of construction industry experience required, ideally with experience driving and executing technology implementation and adoption
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Must be self-motivated/able to work autonomously
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Ability to effectively communicate and collaborate with external partners and internal team members all levels of the organization
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Experience working with preconstruction/construction processes preferred
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Design-Build (DB) or Integrated Project Delivery (IPD) experience preferred
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Power BI, Procore, Autodesk experience preferred.
McCarthy Building Companies is proud to be an equal opportunity and affirmative action employer regardless of race, color, gender, age, sexual orientation, gender identity, gender expression, religious beliefs, marital status, genetic information, national origin, disability, protected veteran status, or any other basis protected by federal, state, or local law.
For California non Bay Area locations only, the salary range for this position is $77,000-96,300. For California Bay Area locations only, the salary range is 84,000-105,000. This does not include possible bonus and other benefits which can impact total compensation. Compensation offered may vary based on work location, experience, qualifications, specialty, training, and market and business considerations, among other factors.
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