Created | 04/04/2024 |
Employer | Fastwyre |
Reference | 239114055 |
Country | United States |
State | Kansas |
City | Overland Parks |
Zip | 66213 |
Salary | - |
This position is an on-site position in the Overland Park, Kansas area. The NOC will provide 24x7x365 support for all services across our serving markets. It requires flexibility to work outside of normal business hours, weekends, and holidays. Position Purpose/Summary Fastwyre Broadband is committed to providing the highest quality of service to the communities, customers, and employees we serve. We are looking for an experienced Network Operation Center Manager to lead Network Operations teams responsible for providing technical support, monitor alarms and performance of multiple regions, document and troubleshoot network incidents, and assist on network integrations activities. As a Network Operation Center Manager, you will hire, grow, manage, and mentor a Network Operations Center (NOC) team and a national Customer Service Technical Support team. You will partner with leaders from Central Office, Field Operations, Outside Plant, Network Engineering, Customer Care, Provisioning, and others to help grow our network’s infrastructure, develop national standard operating procedures, detect and correct network anomalies, and improve customer satisfaction. This position is in a fast-growing operations department where you will have the opportunity to showcase your talent, develop your skills, and bring high tech products and services to our customers while working in a positive, fast paced, energetic, office environment. Primary Duties & Responsibilities
Knowledge, Abilities, & Skills for Success
Qualifications At a minimum, the Network Operation Center Manager should have:
Physical Demands Select one the following for the each of the items listed below:
Standing N? O? F? C? Walking N? O? F? C? Sitting N? O? F? C? Reach Outward N? O? F? C? Reach Above Shoulder N? O? F? C? Climbing N? O? F? C? Crawling N? O? F? C? Squatting/Kneeling N? O? F? C? Bending N? O? F? C? Keyboarding N? O? F? C? Driving N? O? F? C? Hearing N? O? F? C? Perceiving N? O? F? C? Communicating N? O? F? C? Distinguish Colors N? O? F? C? Outdoor Climate N? O? F? C? Various Terrain N? O? F? C? Cramped Workspace N? O? F? C? Lift/Carry: Up to 10 lbs N? O? F? C? Up to 20 lbs N? O? F? C? Up to 50 lbs N? O? F? C? Up to 75 lbs N? O? F? C? Up to 100 lbs N? O? F? C? 100+ lbs N? O? F? C? Push/Pull: Up to 10 lbs N? O? F? C? Up to 20 lbs N? O? F? C? Up to 50 lbs N? O? F? C? Up to 75 lbs N? O? F? C? Up to 100 lbs N? O? F? C? 100+ lbs N? O? F? C? The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate. PI239114055 |