Director, Employee Experience and Culture, Boston, Massachusetts

Position Summary

The Director, Employee Experience & Culture is responsible for successfully leading the effort to develop and implement Community Resources for Justice’s (CRJ) goals and initiatives related to diversity, equity and inclusion, internal communications, and performance management. This role will identify opportunities to enhance the employee experience across the organization. The Director, Employee Experience & Culture provides consultation and coaching to CRJ Leaders and Staff on employee relations issues to promote an equitable and inclusive workplace. This role will collaborate with the Executive Leadership Team to define CRJ’s diversity, equity and inclusion goals and implement strategies to meet those goals.

This is an exciting and unique opportunity to work collaboratively with Leaders and Staff across CRJ to ensure an equitable and inclusive culture at CRJ where all Staff are provided a great place to work and grow. In this role you will both lead and contribute to initiatives that support CRJ’s strategic goals and priorities. This position reports to the Vice President, Human Resources and Culture and manages the Employee Relations Specialist.

Supervisory Responsibilities

• Hires, develops, engages and directs the work of assigned staff.

Duties and Responsibilities

Diversity, Equity and Inclusion

• Leads the development and implementation of CRJ’s diversity initiatives and strategy to promote an inclusive workplace.
• Researches, recommends, develops and implements creative strategies to foster CRJ’s diversity, equity and inclusion goals.
• Reviews current practices and policies, assessing and analyzing the extent to which they support CRJ’s mission, commitment to diversity, equity and inclusion and strategic priorities.
• Analyzes and reports on demographic data to evaluate organization’s workforce in relation to CRJ’s diversity, equity and inclusion goals.
• Partners with the Talent Management Team to develop and implement recruiting strategies to attract employees from diverse backgrounds.
• Partners with the Organizational Effectiveness and Training Team to develop and implement training and development opportunities to aid inclusion and retention initiatives.
• Maintains knowledge of diversity-related issues, legislation, and best practices.
• Participates in professional development and networking conferences and events.

Employee Experience and Employee Relations

• Investigates employee relations matters such as discrimination and harassment allegations, work complaints, or other concerns; escalates to VP, HR & Culture as appropriate.
• Leads CRJ’s efforts to develop and implement effective and objective performance management systems and policies.
• Advises and trains CRJ’s Management Team in employee relations best practices and strategies.
• Oversees recordkeeping related to employee relation matters and terminations.

Internal Communications

• Develops comprehensive internal communication plans to support CRJ’s employee experience engagement goals and objectives.
• Establishes and implements organization-wide efforts that effectively communicate and support the company’s mission and strategic vision.
• Leads the development and coordination of CRJ’s internal communication strategies to ensure consistent, and positive messages to promote CRJ’s mission, values and commitment to diversity, equity and inclusion.
• Partners with Technology Services and communication’s Staff across CRJ to ensure effective collaboration and coordination.
• Seeks new methods and creative strategies to increase internal awareness of key events, changes in the organization, and other topics of interest.

Skills, Abilities, and attributes

• Excellent verbal and written communication skills
• Conflict and dispute resolution skills.
• Excellent organizational skills and attention to detail.
• Strong problem-solving skills.
• Coaching approach.
• Ability to think creatively and be resourceful.
• Excellent time management skills with the proven ability to meet deadlines.
• Strong supervisory and leadership skills.
• Thorough understanding of equal employment opportunity laws and regulations.

Education and Experience

• Bachelor’s degree in human resources or related field required; master’s degree preferred.
• At least five years of Human Resources or related experience required.
• At least three years of supervisory experience required.
• Human Resources certification preferred.