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Created	04/14/2024
Employer	Vista Higher Learning
Reference	239500959
Country	United States
State	Massachusetts
City	Boston
Zip	02113
Salary	-
WHO ARE YOU? You are a customer success professional with a talent for training, teaching and guiding people through the learning process when it comes to new technology. WHO ARE WE? We are passionate, lifelong learners, and creative thinkers working daily to develop culturally authentic language learning digital and print content for the K-20 education space. WHAT IS THE ROLE ABOUT? In the Customer Success Specialist role, you will be an important partner to our Higher Education customers and field sales team by being the front line of support, conducting virtual product demonstrations and responding to questions. You will also demonstrate our products potential and how to ensure optimal utilization. WHY IS THIS EXCITING? VHL is a growth organization. The Customer Success team, like all others here, is made up of a passionate, experience and dedicated group of people that genuinely care about the relationships they build with each other and with customers. IN THIS ROLE YOU WILL: Onboard new customers, act as the first point of contact, provide timely responses and identify thoughtful solutions to their challenges Deliver demos/trainings to customers that show how to optimize usage of VHLdigital tools, products and platforms Provide pre/post-sales account management support to sales team members Ensure timely day-to-day account administration and activity updates in CRM Assist with scheduling and coordinating of customer event,demonstration, training and meeting logistics Elevate the customers experience by identifying workflow/process improvement areas Create customized sales documents, marketing collateral and presentation materials Collaborate with other departments on special projects when needed YOU MUST HAVE (MINIMUM REQUIRED SKILLS & EXPERIENCE) Bachelors degree minimum 2+ years minimum of experience in a customer success, sales support, account management or similar role 1+ years of experience conducting in-person and/or virtual product demos, presentations or trainings for customers Experience using video-conferencing tools (GTM, WebEx, Zoom, etc.) Experience using a CRM (i.e. Hubspot, salesforce, or other) to manage accounts Strong client/customer relationship building and management skills Willingness to travel a couple of times/year to necessary team/company meetings IDEAL IF YOU HAVE(PREFERRED SKILLS & EXPERIENCE) Experience working and/or teaching in Higher Education Familiarity with digital education technology products; VHL specific a plus Experience using Salesforce LOCATION - Candidate may reside remotely. Ideal candidate will reside within commutable distance to Boston, MA office location and be willing to work a 3-day hybrid Boston in-office schedule. PI239500959
Date expired	04/30/2024

Customer Success Specialist - Higher Ed Division, Boston, Massachusetts

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