Customer Resolution Specialist, Findlay, Ohio

Advanced Drainage Systems

EEO Statement:

Advanced Drainage Systems is proud to be an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.


Customer Resolution Specialist

US-OH-Findlay

Job ID: 2024-17339
Type: Regular Full-Time
# of Openings: 1
Category: Customer Service
Advanced Drainage Systems

Overview

At ADS, no idea is off limits, and we celebrate creativity and bold moves. For more than 50 years ADS has been manufacturing a variety of innovative and environmentally friendly alternatives to traditional materials. Headquartered in Hilliard, Ohio, we are a multi-billion dollar stormwater management company, manufacturing pipe and ancillary products. What does that mean? When it storms, we capture rain with our drain basins, convey it with pipe, store it using chambers and finally treat it with our water quality products, before safely returning water back to the environment. We handle, what we call, the entire lifecycle of a raindrop. Our products help prevent flooding, which increases quality of life for people living in large cities, suburbs, and rural towns. We also believe in creating a circular economy and are the largest plastic recycling company in North America. We use plastic shampoo and detergent bottles to create pipe, diverting over 500 million pounds of plastic from landfills every year. ADS operates a global network of over 60 manufacturing plants and 30 distribution centers.

We have amazing stories to tell, and we need your help getting our story out there. To learn more about ADS, please visit our website at www.adspipe.com.

Responsibilities

The Credit Entry Specialist provides a solution based service to our valued customers. A successful individual will be able to multi-task in a fast paced environment with professionalism and efficiency. This position requires a highly motivated team player willing to go above and beyond.

Primary Job Responsibilities:

The responsibilities of this position include, but are not limited to:

• Enter and process all valid credit requests received from Plants, CSRs and Sales
• Issue credits as needed for customers, sales, plant and CSRs in Oracle
• Research and follow up on all credits issued by running open order reports, tracking down responses to questions, getting appropriate approvals and validating the credit is needed.
• Work with the plants and yards in territory to assure credits are being issued in a timely manner by monitoring the open order report and checking with customers and plants on old RMA’s.
• Assist CSRs when needed for credits
• Report any potential wrong doings by any individuals working for or doing business with ADS to the Customer Service Manager
• Create solutions when issues arise with processing credits and provide suggested improvements to the process
• Back up the Deduction Specialist in credit entry as needed
• Company Job Responsibilities
• Adhere to ADS guiding principles of honesty, professionalism, and core values
• Maintain confidentiality of al trade secrets and other company/customer information
• Follow all company procedures and policies

Job Skills:

This position should possess the following skills/knowledge:

• Strong oral and written communication
• Typing/ 10-key
• Strong computer skills
• Data Entry
• Strong analytical and problem solving skills

Educational Requirements and Preferred Experience:

• High School Diploma or equivalent
• 2+ years of prior Customer Service or similar experience
• Prior experience with Oracle and Windows XP and Microsoft Office is preferred

Physical Requirements:

• Ability to sit for long periods of time.

EEO Statement

ADS supports an inclusive workplace that values diversity of thought, experience, and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. ADS is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

EEO StatementADS supports an inclusive workplace that values diversity of thought, experience, and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. ADS is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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