Training Specialist III, Hanover, Maryland

The Challenge: The U.S. Department of State (DoS) leads America’s foreign policy through diplomacy, advocacy, and assistance by advancing the interests of the American people, their safety and economic prosperity. What if you could use your knowledge and experience in Information Technology to support the State Department in implementing and training personnel on new technology ensuring continuity and effectiveness across DoS locations globally?

Build Your Career: At JCTM, we know the power of knowledge and experience combined with integrity and resolve. When you join JCTM, you are joining a team that empowers people, does what is right, and believes that every ‘JCTMer’ has a role in helping manage our culture.

Challenging projects: The successful Training Specialist III will perform end user training and support for custom hardware and software solutions in both CONUS and OCONUS locations. Training is focused on using Windows 10/11 OS and peripheral device management (printers, scanners, biometric devices, etc.) and applicable policies and procedures to successfully process transactions. You will work independently and within small teams to support various software and systems-related tasks. Additional responsibilities include:

• Instruct participants in one-on-one, small group, large group, virtual, and ad hoc training sessions.
• Develop, organize, and deliver technical training and related materials in support of customers and/or company employees.
• Work with customer and functional organizations to establish training content and objectives.
• Prepare training plans from onsite database and workflow analysis.
• Ability to follow defined processes and document any issues/problems clearly.
• Ensure training material reflects current product features.
• Provide daily status reporting to management and to the customer while engaged in a training activity.
• Complete and submit all reporting requirements in a timely manner.
• Provide Go-Live support for workstation deployments.
• After-hours and weekend support will be required as needed to support overseas or domestic training tasks.
• Ability to establish and maintain positive relationships with internal and external customers.
• Effective verbal and written communication skills.
• Proactive personality with the ability to work with limited guidance and supervision.
• Demonstrated critical thinking and problem-solving skills.
• Excellent organizational skills, adept at managing competing priorities and initiating projects.

Meaningful work: Use your skills, knowledge, experience, and drive to empower change and facilitate training within the United States Department of State (DoS). Your work will directly support the safety and security of our Nation.

State-of-the-art technology: Broaden your capabilities while working directly in support of the DoS – optimizing emerging technologies and methodologies for successful employment at multiple echelons.

New skills: Alongside a myriad of technical and functional experts, you can gain practical experience with advanced technologies, emerging tools and concepts, and strategic level implementation.

Room to grow: You’ll be inspired to grow your career and become a key contributor to the company’s processes and strategic goals through your alignment with mentors and collaborative colleagues.

Travel: Be part of a team traveling to all DoS locations both domestically and internationally.

You Have:

• SECRET Clearance
• Bachelor’s degree in engineering, computer science, mathematics, education, business administration or management information sciences
• 8+ years of experience in Information Technology.
• Experience in delivering software applications training to end users on in a classroom, and/or one-on-one setting, and/or virtual or other equivalent teaching experience.
• Excellent written, verbal, and interpersonal communication skills.
• Demonstrated initiative, sound judgment, effective decision-making.
• Proficiency with Microsoft 365 Productivity applications.
• Ability and willingness to travel up to 75% of the time.

Nice to Have:

• One or more technical certifications (Comp TIA ITF+, A+, Network+, Security+, CTT+, Microsoft Certified Trainer, Microsoft Certified Educator, MS Endpoint Administrator, etc.) highly preferred.
• Experience training end users on complex hardware and software solutions highly preferred.
• Experience delivering technical training via remote training tools such as MS Teams and Cisco Webex.
• Familiarity with international travel requirements such as Visa, medical, and passports highly preferred.

Clearance: Applicants selected will be subject to a security investigation and must meet eligibility requirements for access to classified information; U.S. SECRET clearance is required.

JCTM is an Equal Opportunity Employer that empowers our people to fearlessly drive internal and external change while supporting the safety and security of our great nation.