NERC Support Analyst I or II, Davenport, Iowa

Job Description

The NERC support analyst performs most program management services and assists in some internal compliance monitoring for the utility to support continuously improving the organization's performance and attainment of goals for compliance with related the North American Electric Reliability Corporation (NERC) reliability standards of similar complexity and with related business operations and applications used by technical and senior technical staff, supervisors. Participates in and scribes for cross-functional teams collaborating on compliance. Program management services include analysis, development, publication, tracking and maintenance of processes, procedures, communications and training materials for a diverse range of business compliance functions throughout the utility's operations, as well as business analysis, development and maintenance of intranet sites, portals or other technical tools to implement these services. This is the first level position of the NERC support analyst career path.

Responsibilities

Research and analyze processes to develop or revise procedures, manuals, job aids, and other documentation including internal controls and compliance evidence. (45%)

Participate in and scribe for cross-functional teams throughout the planning, execution, measurement and correction phases of compliance program performance improvement. (15%)

Analyze procedures and coordinate, prepare or revise associated standardized training materials, including instructor and participant materials and computer-based training modules. Assist in developing training profiles. (15%)

Perform basic business support functions for technology utilized to deploy procedures, training, communications and to store compliance evidence, including but not limited to SharePoint, learning management system and intranet. (5%)

Analyze business needs and prepare communications to inform the business of process, procedural, training or other business status or changes. (5%)

Assist with internal compliance monitoring and tracking activities, including internal reviews of data. Collect compliance evidence. (5%)

Assist in development of project plans. (5%)

Perform any additional responsibilities as requested or assigned. (5%)

Qualifications

Bachelor's degree or equivalent related work experience. (Typically six years of related, progressive work experience would be needed for candidates applying for this position who do not possess a bachelor's degree.)

Two to four years of relevant work experience. Variety of experience with different business processes and applications is preferred.

Four years experience or more for the Analyst II role, with two being in NERC.

Excellent written communications skills. AP Stylebook editing experience preferred. Strong verbal communications skills to transmit and receive information accurately in group settings and one-on-one. Experience making oral presentations and facilitating or scribing meetings is preferred.

Analytical, problem-solving and decision-making skills needed to recognize patterns in data, information or events and to draw logical conclusions and make recommendations for action.

Project management skills to prioritize and handle multiple tasks and projects concurrently.

Demonstrated working knowledge with Microsoft Office Word, Excel and SharePoint. Experience with Microsoft VISIO, PowerPoint, and authoring and publishing tools is preferred. Knowledge of adult learning concepts is preferred.

Travel on a limited basis within the service territory.

Employees must be able to perform the essential functions of the position, with or without an accommodation.

We celebrate diversity, equity and inclusion, and we are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.

About Us

About the Team

PI239961478