| Created | 05/03/2024 |
| Employer | Department of Human Services - Direct Care and Treatment |
| Reference | 11450919 |
| Job Type | Full Time |
| Country | United States |
| State | Minnesota |
| City | St. Paul |
| Zip | 55102 |
| Salary | Competitive |
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When
all employees are embraced, respected and heard, we will build a collaborative, equitable, inclusive and anti-racist culture where everyone thrives.
Working Title: Quality Specialist Job Class: Human Services Program Representative 2 Agency: Human Services Dept
The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. The work you'll do is more than just a job. At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities. Job Summary This position has a flexible work arrangement that may allow for Telework , or a mixture of working in our office and Telework ***This posting may be used to fill multiple openings*** The Background Studies Division (BGS) in the Office of Inspector General has two (2) vacant Quality Specialist positions that we are seeking to join our new, fast-growing Quality Management (QM) team. Through the application of quality management methods, principles, and techniques the Quality Specialists will implement and maintain quality management systems, including but not limited to quality reviews, internal audits, validation, document control, process control, acceptance activities, and corrective and preventative action for all facets of DHS' statewide background study system to ensure compliance with state and federal background study laws that traverse publicly funded healthcare and human services programs. Responsibilities include: • Perform routine quality assurance (QA), and/or quality control (QC) related functions • Review newly written or revised policies and/or protocols, process specifications, and system requirements, for accuracy and completeness • Analyze data, draw conclusions, and make decisions for next steps on assigned projects with minimal instruction or direction through critical decision points • Provide quality management system (QMS) training and related expertise to staff as needed • Write documents, maintain scorecards, and/or contribute to the development of reports • Support the BGS Division's Quality Management System (QMS) readiness activities • Support compliance and quality management teams by performing trend analysis for various aspects of DHS' statewide background study system; and maintain up-to-date knowledge of regulations, policies, and procedures • Analyze data, evaluate activities, and complete reports and scorecards to assess accuracy and controls • Serve as liaison and quality expert on behalf of the division interfacing with various stakeholders Qualifications Minimum Qualifications Three (3) years of experience in quality management systems (QMS), such as quality assurance (QA) or quality control (QC) in the government sector or similar field Experience must demonstrate the following: • Knowledge of quality management systems (QMS), including methods, principles, and techniques • Working knowledge of quality management standards and government compliance • Ability to read, analyze, and interpret state and federal statutes, regulations, and policy guidance • Exceptional attention to detail, data analysis and organizational skills • Knowledge of publicly funded health care and human service programs • Experience with automation and performance testing tools • Proficiency in using computers/software applications, including collaborative platforms such as SharePoint, WebEx; and Microsoft applications: Word, Excel, Outlook, PowerPoint, Access, and Teams Preferred Qualifications • Certification in Criminal Justice Information System (CJIS) Security Awareness • Any certification in Quality Management Systems (QMS), or Business Process Improvement (e.g., Lean/Six Sigma, BPM, CBAP, CQI, etc.) • Strong written, verbal, and interpersonal relationship skills • Knowledge of documentation principles and processes • Skills in accuracy, proofreading, problem solving, and root cause analysis to evaluate a course of actions • Ability to organize/prioritize work, handle workload independently and meet critical deadlines • Variety of experiences working effectively with others from different backgrounds and cultures Additional Requirements To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held. REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment. Criminal Justice Information System (CJIS) Security Awareness Training/Certification must be successfully completed/attained within 6-months of hire. Application Details How to Apply Select "Apply for Job" at the top of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email careers@state.mn.us . For additional information about the application process, go to http://www.mn.gov/careers . Contact If you have questions about this position, contact Kate Bigg at katharine.bigg@state.mn.us To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Kelly Ellich at kelly.ellich@state.mn.us . If you are an individual with a disability and need an ADA accommodation for an interview, you may contact the Department of Human Services' ADA Coordinator at 651-431-4945 or DHS_ADA@state.mn.us for assistance. About Human Services Dept WE MAKE A DIFFERENCE! The Minnesota Department of Human Services impacts the lives of 1.7 million people every year, helping them meet their basic needs so they can achieve their highest potential. Working together to improve the state we love. What do Minnesota's State employees have in common?
Benefits As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well. Your benefits may include:
Support to help you reach your career goals:
Employee Assistance Program (EAP) for work/life support:
Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota. EQUAL OPPORTUNITY EMPLOYERS Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law. APPLICANTS WITH DISABILITIES Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the job information line at 651-259-3637 or email careers@state.mn.us and let us know the support you need. |
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