Created | 05/14/2024 |
Employer | Legacy Health |
Reference | 240844613 |
Country | United States |
State | Oregon |
City | SILVERTON |
Zip | 97381 |
Salary | 19.45 - 27.81 |
Legacy Health
Patient Dining Assistant Equal Opportunity Employer/Vet/Disabled US-OR-SILVERTON Job ID: 24-38219 Type: On-Call (10% Differential and Min Shift Availability Required) Silverton Medical Ctr campus Overview Patients feel comfortable seeking your advice on meals and snacks. You have a keen understanding of their dietary restrictions and how to choose the best food options. Your caring and competent nature fits well with the Legacy mission of making life better for others.
As a natural “people person,” the Patient Dining Assistant communicates with patients in-person or via phone to help them place their meal orders based on dietary restrictions. As a valuable member of the food and nutrition team, the Patient Dining Assistant accurately inputs menu selections, responds to requests from nursing units and makes sure that patients’ meals are consistent with their diet orders. Responsibilities Answers telephone calls from patients, nursing staff, and others. Serves as a quality assurance control point for every aspect of the room service program. Performs other duties as requested/assigned. Qualifications Education: High school diploma or equivalent, preferred.
Experience: Experience in customer service environment, and computer operations required. Experience in high volume call center, and food service operations with knowledge of therapeutic diets are preferred.
Skills: Knowledge of specialized diets, hospital processes, medical terminology, along with emergency codes and responses are essential for this position. Experienced in use of computers, with focus on data input, production reports/tallies. Ability to work efficiently without direct supervision and time management skills are essential. Ability to manage high call volumes, courteously receive patient phone calls, process the information and accurately enter into computer system. Demonstrates the ability to speak clearly and be easily understood in a positive and professional manner. Ability to complete all conversations in a positive and helpful manner while meeting time management expectations. Ability to understand and determine patient requests when language or communication style may be difficult to understand, or other patient complications exist. Ability to triage and manage requests to ensure that customer service and essential job functions are always maintained. Ability to understand, operate and problem solve office equipment issues. Ability to interact effectively with hospital and department computer software programs. Ability to understand and utilize patient nutrition related information. Ability to successfully negotiate patient meal choices during phone interactions.
LEGACY’S VALUES IN ACTION: Follows guidelines set forth in Legacy’s Values in Action.
PI240844613 |