Associate Software Consultant, Pittsburgh, Pennsylvania

The University of Pittsburgh's Center for Teaching and Learning is seeking to hire an Associate Software Consultant.

A strong candidate is a highly motivated, tech-savvy self-starter with experience performing in a customer service role with little oversight. The outstanding candidate will be a committed team player able to multitask and be a participant in short- and mid-term projects while working in a demanding customer service environment. Familiarity with modern office productivity tools such as Slack, Airtable, Zoom, and Microsoft Office is a big plus. This is an entry level position with opportunities for growth for interested and dedicated candidates.

Leads classroom technology upkeep and tests, troubleshoots, and resolves online course technology issues. Supports new faculty in the online technology environment and executes a campus classroom technology training programs well as a campus technology training program.

• Provide phone, email and remote support for a wide variety of instructional software.
• Use departmental systems and processes for dispatching and tracking incoming support tickets.
• Provide assistance during webinars using Zoom and Teams.
• Write documentation for publishing on the Teaching Center website.
• Assist other team-members in testing software, supporting users, and organizing trainings and events.

Mostly sedentary.

The University of Pittsburgh is committed to championing all aspects of diversity, equity, inclusion, and accessibility within our community. This commitment is a fundamental value of the University and is crucial in helping us advance our mission, which includes attracting and retaining diverse workforces. We will continue to create and maintain an environment that allows individuals to discover, belong, contribute, and grow, while honoring the experiences, perspectives, and unique identities of all.

The University of Pittsburgh is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity and diversity. EOE, including disability/vets.